Please plan on arriving at least 15 minutes prior to your scheduled appointment time so you may enjoy an unhurried transition into The Spa. Arriving late will possibly interfere with your treatment time and the treatment may not be as effective or therapeutic if shortened. All appointments will end at their scheduled time so that the next guest will not be delayed. If we are unable to complete your treatment, you will still be responsible for the full cost of the treatment.
While at The Spa
Please dress comfortably for your visit to The Spa. We will provide you with a robe and slippers to change into before your treatment begins. Spa wraps are available for facial treatments. If you are receiving a Sports Massage please bring comfortable shorts and women should bring a sports bra as well. There are separate men’s and ladies changing areas. Your privacy will be protected at all times.
As a courtesy to all, we ask that a 24-hour notice be given if you need to change or cancel your appointment time. If an appointment is changed or canceled less than 24-hour prior to the scheduled service there will be a charge equal to 50% of the service price.
Gratuities are not included in the price of services and are gladly accepted. Gratuities are generally 15% to 20% of the service.
Cell Phones and Electronic Devices
Please refrain from using cell phones in The Spa as a courtesy to other guests. You may leave them in the lockers provided. Please be sure to silence them before leaving the locker room.
Food, Alcohol and Smoking
Alcohol, food and drinks brought in from the outside are not permitted in The Spa. Smoking is not permitted in The Spa.
Please do not bring jewelry or other valuables to The Spa. We regret that we cannot be responsible for lost or damaged personal belongings.
Spa guests ages 12 to 18 may receive massages, facials, manicures and pedicures with a parent signing a waiver release form. The parent must remain in The Spa during the child’s treatments. Spa guests ages 8 to 11 may receive manicures and pedicures with a parent signing a waiver release form. The parent must remain in The Spa during the treatment. Please do not bring young children to your appointment.